Shipping Policy

Shipping Policy

At The Loon Apparel, we strive to ensure timely delivery of your made-to-order shirts and hoodies. Please review the following shipping policy details:

Order Processing:

  1. Production Time: All our products are made-to-order. Please allow seven days for production before the order is shipped. Production times may vary based on the complexity of the customization and current order volume.

  2. Order Confirmation: Once your order is confirmed and payment is processed, it enters our production queue. Changes or cancellations to orders may not be accommodated after this stage due to the custom nature of our products.

Shipping Methods and Timeframes:

  1. Shipping Options: We offer various shipping options for domestic and international deliveries. Customers can select their preferred shipping method during checkout.

  2. Delivery Estimates: Estimated delivery times are provided for guidance and are not guaranteed. Delivery times may vary based on the shipping method chosen, destination, and potential unforeseen circumstances such as customs delays for international shipments.

Shipping Costs:

  1. Shipping Charges: Shipping fees are calculated based on the selected shipping method, destination, and the weight/dimensions of the package. The shipping costs will be displayed during the checkout process.

  2. Free Shipping: We may offer free shipping for orders meeting specific criteria (e.g., order value threshold, promotional offers). Details of any free shipping offers will be communicated on our website or during checkout.

Shipping Address:

  1. Accuracy of Information: Customers are responsible for providing accurate and complete shipping information during checkout. The Loon Apparel is not liable for orders shipped to incorrect addresses provided by the customer.

  2. Address Changes: Any request for address changes after an order has been processed may result in delays or additional charges. We recommend reviewing your shipping information carefully before finalizing your order.

Tracking and Delivery:

  1. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking details. This allows you to track the status and estimated delivery date of your package.

  2. Delivery Issues: In case of delivery issues, such as lost or delayed shipments, please contact the shipping carrier using the provided tracking information. The Loon Apparel will assist customers in resolving shipping-related problems to the best of our ability.

International Shipping:

  1. Customs and Duties: For international shipments, customs and import duties may apply. Customers are responsible for any customs fees, taxes, or duties imposed by their country's customs regulations.

  2. Shipping Restrictions: We reserve the right to refuse shipment to certain locations or countries based on shipping carrier limitations or legal restrictions.

Holiday Shipping:

During peak seasons or holidays, shipping carriers may experience higher volumes, potentially causing delays. We recommend placing orders in advance to account for possible shipping delays during these periods.